Amazon's Baffling Refund Saga Leaves Customer High and Dry
A frustrated customer was left scrambling for a refund after Amazon initially told him his missing phone would be returned - only to insist he wait a week before claiming it. The order had cost £544, but the company now claims that the customer never requested its return.
The saga began when the customer received an email stating that their phone "may be lost." Despite pressing for a refund, Amazon directed him to file an incident report, which was subsequently rejected due to security concerns. Now, the website shows that the customer requested to return the item - a claim he disputes.
Amazon has taken £216 from the customer's account so far, leaving him without his expensive phone. The company eventually issued a full refund and £50 voucher within four hours of being contacted by the Guardian. However, this gesture may be little consolation for those who have lost thousands of pounds to similar Amazon misdeeds.
For consumers, a chargeback claim or reimbursement under section 75 of the Consumer Credit Act may be the only way to recoup losses if all else fails. The company has apologized for its mistake and stated it is sorry for the inconvenience caused.
A frustrated customer was left scrambling for a refund after Amazon initially told him his missing phone would be returned - only to insist he wait a week before claiming it. The order had cost £544, but the company now claims that the customer never requested its return.
The saga began when the customer received an email stating that their phone "may be lost." Despite pressing for a refund, Amazon directed him to file an incident report, which was subsequently rejected due to security concerns. Now, the website shows that the customer requested to return the item - a claim he disputes.
Amazon has taken £216 from the customer's account so far, leaving him without his expensive phone. The company eventually issued a full refund and £50 voucher within four hours of being contacted by the Guardian. However, this gesture may be little consolation for those who have lost thousands of pounds to similar Amazon misdeeds.
For consumers, a chargeback claim or reimbursement under section 75 of the Consumer Credit Act may be the only way to recoup losses if all else fails. The company has apologized for its mistake and stated it is sorry for the inconvenience caused.
I just drew a diagram to show how Amazon messed up:
and now the customer is left with £216 gone from his account. The full refund was a good start, but it's not enough. Consumers need to be protected from these kind of mistakes... 
I feel bad for this guy, he was just trying to get his phone back after being told it might be lost. Amazon needs to step up their game and make sure customers are treated fairly... 
. And to make matters worse, £216 taken from his account before the company finally listened 
. It's just not on, you know? 
oh no, that's so frustrating! I can imagine how angry and helpless you must feel after being left high and dry like that 
It's crazy that they initially told him his phone would be returned, only to change their story later 
Thankfully, they did eventually sort out the refund and voucher, but I can see how that might not make up for the initial inconvenience 
. I mean, who wants to spend weeks waiting for something that's supposed to be returned in a timely manner? It's not like they were asking for a miracle! £544 is a small fortune, and losing it due to some miscommunication or mistake just isn't fair.
? It's all so frustrating and it just makes me wonder how many more people are going through this...
imagine having £544 just disappear 
... I mean, what's the deal with Amazon not being able to keep track of their own orders? 
they're supposed to be the big online shopping hub, but it looks like they can't even get that right. 
.
. I would be totally furious if someone did this to me.
. Maybe implement some sort of automated system to check on orders that haven't been received... something like that. Anyway, hope the guy gets his full refund back and doesn't have to go through all that hassle again 
.
. Four hours is basically instant in refund-time 
. At least they apologized and gave him a voucher 
.
. Has anyone else had similar experiences with Amazon? Let me know if you have any tips for dealing with their shady refund policies! 
. One minute they're telling you your phone might be lost, next they're making you wait for it to be returned 
. And now, they're only giving the customer a partial refund and a voucher? 
. If you're going to mess up, own up to it and make things right 
.
And I'm not even going to start on the whole security thing... if they're gonna reject an incident report because of security concerns, maybe they should've done their due diligence in the first place? 
It's not like Amazon's usually known for messing up refunds, so it's weird to see them botch something like this. Still, maybe they can learn from their mistakes and make sure it doesn't happen again in the future... 
the good news is that they did eventually send him a full refund and some cashback, but it should never happen like this in the first place