Gen Z's Retail Revolution: Shoppers Weigh Value Over Price Tag
As Christmas approaches, retailers are bracing themselves for a challenging shopping season. Gen Z shoppers, born between 1997 and 2012, are shaping the future of retail with their budget-conscious habits, prioritizing value over price tags. With an expected spending power of nearly $12 trillion by 2030, this generation is putting pressure on retailers to adapt to their changing needs.
One key driver of Gen Z's shopping behavior is the desire for experiences rather than just buying products. For many, malls have become social hubs where friends can meet, window-shop, and participate in events. The American Dream mall in New Jersey has capitalized on this trend by hosting musicians like the Jonas Brothers and K-pop stars like Hwasa and Taemin.
Retailers are responding to Gen Z's demands for connection and community by curating a collection of retailers that cater to their interests. This includes luxury brands, affordable options like Zara and Primark, and even small businesses. However, price remains a major concern, with many Gen Z shoppers seeking "dupes" β cheaper lookalikes of expensive products.
A study found that 82% of Gen Zers plan to purchase dupes, which are not counterfeit goods but rather products resembling an expensive item at a more affordable price. While some appreciate the thrill of the hunt for these deals, others prefer to gift homemade items or experiences instead of buying brand-name products.
For this generation, value goes beyond just the cost of a product. They care deeply about sustainability and social concerns behind a purchase. However, they are not willing to pay more for it. As one Gen Z shopper explained, "As much as I tell other people to shop with brands who are sustainable and from small businesses, I don't have the means to do it myself."
Retailers must adapt to this changing landscape by prioritizing emotional connections with customers and offering experiences that build loyalty. According to Neil Saunders, retail analyst at GlobalData Retail, "It's not just about selling products; it's about selling emotions." As Gen Z becomes increasingly selective with their spending, retailers will need to focus on creating a more thoughtful approach to connecting with this generation.
With a significant portion of Gen Z shoppers prioritizing experiences over products, malls are becoming hubs for social activity. However, the pressure on retailers to adapt to these changing shopping habits will be intense. As Saunders warned, "If you don't understand Gen Z and you're not capturing their loyalty or attention, you are storing up problems for the next 10 to 20 years."
As Christmas approaches, retailers are bracing themselves for a challenging shopping season. Gen Z shoppers, born between 1997 and 2012, are shaping the future of retail with their budget-conscious habits, prioritizing value over price tags. With an expected spending power of nearly $12 trillion by 2030, this generation is putting pressure on retailers to adapt to their changing needs.
One key driver of Gen Z's shopping behavior is the desire for experiences rather than just buying products. For many, malls have become social hubs where friends can meet, window-shop, and participate in events. The American Dream mall in New Jersey has capitalized on this trend by hosting musicians like the Jonas Brothers and K-pop stars like Hwasa and Taemin.
Retailers are responding to Gen Z's demands for connection and community by curating a collection of retailers that cater to their interests. This includes luxury brands, affordable options like Zara and Primark, and even small businesses. However, price remains a major concern, with many Gen Z shoppers seeking "dupes" β cheaper lookalikes of expensive products.
A study found that 82% of Gen Zers plan to purchase dupes, which are not counterfeit goods but rather products resembling an expensive item at a more affordable price. While some appreciate the thrill of the hunt for these deals, others prefer to gift homemade items or experiences instead of buying brand-name products.
For this generation, value goes beyond just the cost of a product. They care deeply about sustainability and social concerns behind a purchase. However, they are not willing to pay more for it. As one Gen Z shopper explained, "As much as I tell other people to shop with brands who are sustainable and from small businesses, I don't have the means to do it myself."
Retailers must adapt to this changing landscape by prioritizing emotional connections with customers and offering experiences that build loyalty. According to Neil Saunders, retail analyst at GlobalData Retail, "It's not just about selling products; it's about selling emotions." As Gen Z becomes increasingly selective with their spending, retailers will need to focus on creating a more thoughtful approach to connecting with this generation.
With a significant portion of Gen Z shoppers prioritizing experiences over products, malls are becoming hubs for social activity. However, the pressure on retailers to adapt to these changing shopping habits will be intense. As Saunders warned, "If you don't understand Gen Z and you're not capturing their loyalty or attention, you are storing up problems for the next 10 to 20 years."