Uber has taken the next step in monetizing user data by launching a program that lets advertisers target users based on their movement patterns, delivery habits, and other behavioral data. The move is part of the ride-hailing giant's efforts to diversify its revenue streams beyond ride sales.
By partnering with LiveRamp, a software-as-a-service company, Uber has created a system called Uber Intelligence that combines advertiser-provided data with user information from the platform. This allows marketers to create highly targeted ad campaigns, tailoring their messaging and promotions based on individual users' behavior.
For instance, a hotel chain could use this data to identify key businesses in a neighborhood and offer loyalty programs to frequent visitors. Similarly, advertisers who advertise within the Uber app or on screens inside vehicles can now target specific categories of users, such as business travelers, with tailored ad experiences.
The launch of Uber Intelligence comes after the company began selling location data to advertisers in 2022 and became profitable last year. However, the move has sparked concerns about user privacy and trust. Business analysts warn that regulators may scrutinize this new data collection practice, potentially leading to stricter regulations on the use of personal data by ride-hailing companies.
Edwin Wong, Uber's global head of measurement for advertising, downplays these concerns, citing the potential benefits of tailored marketing experiences for users. However, it remains to be seen whether this move will ultimately boost user trust or create more scrutiny from policymakers and consumers alike.
By partnering with LiveRamp, a software-as-a-service company, Uber has created a system called Uber Intelligence that combines advertiser-provided data with user information from the platform. This allows marketers to create highly targeted ad campaigns, tailoring their messaging and promotions based on individual users' behavior.
For instance, a hotel chain could use this data to identify key businesses in a neighborhood and offer loyalty programs to frequent visitors. Similarly, advertisers who advertise within the Uber app or on screens inside vehicles can now target specific categories of users, such as business travelers, with tailored ad experiences.
The launch of Uber Intelligence comes after the company began selling location data to advertisers in 2022 and became profitable last year. However, the move has sparked concerns about user privacy and trust. Business analysts warn that regulators may scrutinize this new data collection practice, potentially leading to stricter regulations on the use of personal data by ride-hailing companies.
Edwin Wong, Uber's global head of measurement for advertising, downplays these concerns, citing the potential benefits of tailored marketing experiences for users. However, it remains to be seen whether this move will ultimately boost user trust or create more scrutiny from policymakers and consumers alike.