Amazon Refuses To Deliver A Phone, Instead Insists Customer Return It Before Claiming A Refund
A frustrated customer's ordeal with Amazon began when they ordered a £544 mobile phone from the online retailer. However, instead of receiving their purchase, the tracking update showed that it "may be lost" and offered a refund option. The customer followed instructions to request a refund but was then directed to file an incident report, which was subsequently rejected due to security concerns.
The company's bureaucratic nightmare took a turn for the worse when Amazon insisted the customer wait a week before claiming their refund, despite not receiving the item in the first place. The customer is now left with a £108 debt and no phone, after Amazon took the first two monthly instalments without resolving the issue.
The customer has expressed disappointment at Amazon's "shameless" attempts to avoid paying out on a disputed claim. However, when confronted over its actions, the company responded by issuing a refund within four hours of being contacted and offering a £50 voucher as an act of goodwill.
Amazon claimed it was sorry for the inconvenience caused by its mistake but the customer is now left wondering what other red tape they will have to navigate in order to get their money back. Those who are struggling with similar issues may want to consider filing a chargeback claim or seeking reimbursement under section 75 of the Consumer Credit Act, which allows consumers to dispute faulty goods and recover losses through their debit card issuer or credit card company.
A frustrated customer's ordeal with Amazon began when they ordered a £544 mobile phone from the online retailer. However, instead of receiving their purchase, the tracking update showed that it "may be lost" and offered a refund option. The customer followed instructions to request a refund but was then directed to file an incident report, which was subsequently rejected due to security concerns.
The company's bureaucratic nightmare took a turn for the worse when Amazon insisted the customer wait a week before claiming their refund, despite not receiving the item in the first place. The customer is now left with a £108 debt and no phone, after Amazon took the first two monthly instalments without resolving the issue.
The customer has expressed disappointment at Amazon's "shameless" attempts to avoid paying out on a disputed claim. However, when confronted over its actions, the company responded by issuing a refund within four hours of being contacted and offering a £50 voucher as an act of goodwill.
Amazon claimed it was sorry for the inconvenience caused by its mistake but the customer is now left wondering what other red tape they will have to navigate in order to get their money back. Those who are struggling with similar issues may want to consider filing a chargeback claim or seeking reimbursement under section 75 of the Consumer Credit Act, which allows consumers to dispute faulty goods and recover losses through their debit card issuer or credit card company.
can u imagine havin a week wait for a refund when they clearly messed up the delivery 
its just plain unacceptable. and whats with all these hoops they gotta jump through? incident report security concerns lol give me a break. customer service should be about helpin people not puttin em thru torture 
! i cant believe amazon would be so uptight about getting paid out on a disputed claim 
. they should just issue a refund already 
. and now they're left with debt and no phone 
... that's just not cool 
. i guess this is what happens when you try to navigate all the red tape 
. anyone else had itchy fingers for a good refund? 
This is so annoying! I just can't believe Amazon would do this to someone. They're basically saying "sorry not sorry" after causing a customer to lose £108 because they messed up on the delivery 
Can you believe Amazon is trying to return the phone before it even shows up? Like what's next? Sending the TV back before it arrives at your doorstep? 
I mean, come on, can't they just cut through all the red tape and give someone their refund already? It's like buying a pizza with no crust – still waiting for the 'crust' 
Amazon's refund policy is like a game of whack-a-mole - they keep getting slammed with customer complaints but just move the issue around until it goes away! 
I mean, think about it, Amazon's got this huge issue with customers getting their stuff delivered on time... but at least they're being upfront about what's going on, right? They're not just hiding some dodgy transaction behind a mask of 'customer service'. And now that the customer's got a refund and a voucher, that's gotta count for something. 
And those people who are having trouble with chargeback claims? They might want to look into those options too... but maybe Amazon's just trying to do the right thing by saying sorry and offering a bit of goodwill. 
. They made it hard enough on them by saying they had to wait a week for the refund, but then when they asked why, they got a quick refund and a voucher. It's like they were just trying to make things look okay without really fixing anything 
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. At least they have some actual help and support available 
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. I mean, can you imagine getting scammed out of £108 just because a phone didn't show up? It's like, Amazon's just messing with them at this point 
. It's not ideal, but it's better than getting stuck with no phone and a big debt 
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I can imagine how frustrating that must be for someone who just wants their stuff and gets denied because of some "security concern". And now he's stuck with a £108 debt?! That's just ridiculous. Amazon is supposed to be the big online retailer, but it seems like they're treating customers like dirt. 
. I kept trying to contact them for like 2 weeks before they finally sorted out the issue and gave me my money back 
anyway i guess if someone else has a similar issue they should probably check into filing a chargeback claim or something 
. And now the poor customer is left with a £108 debt and no phone - that's just unfair 