CBA boss grilled over decision not to repay bank fees to vulnerable customers – video

"Banking on Greed: CBA Boss Under Fire for Refusing to Repay Bank Fees to Vulnerable Customers"

The CEO of the Commonwealth Bank, Matt Comelli, has been called out for his bank's decision not to repay thousands of dollars in fees to vulnerable customers. A recent video surfaced showing the bank's policy, which allows customers who are struggling financially to be charged exorbitant rates and fees, only to have those fees reversed after a customer files a complaint.

Under Comelli's leadership, the CBA has consistently prioritized profits over people, leaving thousands of customers with significant financial burdens. The bank's decision not to repay these fees is nothing short of "banking on greed," where the institution exploits its most vulnerable customers for personal gain.

This move has sparked outrage among consumer advocacy groups and lawmakers, who argue that the CBA's policy is a clear breach of trust between banks and their customers. It also raises serious questions about the bank's accountability and commitment to serving the needs of all its customers, not just those with more financial muscle.

The video, which has been viewed millions of times on social media, highlights the staggering lengths to which the CBA will go to avoid repaying these fees. In one shocking example, a customer was told they would have to pay over $2,000 in fees before their complaint was even processed. This is unacceptable, and it's clear that Comelli has put his bank's profits above all else.

The CBA has since attempted to defend its policy, claiming that customers who are struggling financially should be more responsible with their finances. However, this argument falls flat when considering the numerous instances of customers being unfairly charged and having their fees reversed after complaints.

As one consumer advocacy group put it, "This is a clear case of corporate greed taking precedence over customer welfare." The CBA's decision to not repay these fees will undoubtedly leave many of its most vulnerable customers with significant financial losses. It's time for the bank to take responsibility for its actions and prioritize its customers' needs above profits.
 
Ugh, I'm so fed up with banks like this 🤯. My kid just started a savings account at a major high street bank and they were charging them ridiculous fees for not meeting their minimum balance requirements. We ended up having to call the customer service number 3 times before someone actually helped us sort it out 😩. The amount of greed I've seen in banks lately is just shocking 💸. It's like they're more interested in lining the pockets of their shareholders than helping their customers get back on their feet. As a parent, it's hard not to feel like you're failing your kid if you can't even get them a decent deal with their bank 🤷‍♀️. The CBA's actions are just appalling and they need to be held accountable for this nonsense 💯.
 
omg u cant believe whats goin on w/ Commonwealth Bank!!! 🤯 they r like literally banking on greed & exploitin their low-income customers 4 profit 💸 matt comelli, the CEO, is so corrupt he should be ashamed of himself 😒 how can a bank just charge people ridiculous fees & not even offer 2 refund them 4 complainin'? that customer vid u posted went viral 4 days ago & now everyone's talkin bout it 🤫 its time 4 the CBA 2 step up their game & put customers 1st, not profits! 👏
 
Ugh, this is so disturbing 🤯! I mean, can't you just imagine being in that situation and having to pay thousands of dollars just because you're struggling? 😱 The fact that CBA's CEO would even think it's okay to do that is just mind-blowing. And the part where they try to shift the blame onto the customers saying they should've been more responsible with their finances? Like, no way 🙄. That's not how it works.

I'm so tired of big corporations putting profits over people and thinking they can get away with it 💸. It's just not right. And the fact that this video has gone viral and everyone's talking about it is a good thing, because maybe it'll prompt some real change 🤞. We need more regulation and oversight to protect our customers from these kinds of predatory practices.

I'm also thinking about how this affects low-income communities and people who are already struggling to make ends meet 🤔. It's just not fair that they're the ones who get hit with these exorbitant fees. We need to be doing more to support them, not exploiting them for profit 💖.
 
I feel bad for Matt Comelli, he's just doing his job, right? 🤔 I mean, who hasn't been in a tough spot financially at some point? The CBA's policy might seem unfair, but maybe it's not meant to be that harsh? 🤑 Those fees add up, you know? And if customers can't afford them, maybe they shouldn't be taking out loans or using credit cards in the first place. It's not like the bank is intentionally trying to scam people... 😒
 
🤔 I mean, think about it... this whole thing sounds fishy to me. Like, why would a bank want to keep those fees for themselves? What's really going on here? I've been following this story, and I'm not buying the whole "customers should be more responsible" excuse. It's just a cover-up, if you ask me 🤑. The fact that they're only replaying those fees after customers complain is like, totally shady 💸. And what about all the other instances where vulnerable customers are being taken advantage of? Is this really just a coincidence or something bigger? I need to dig deeper into this... 😏
 
OMG 🤯 I'm literally shocked by this CBA CEO Matt Comelli dude! Like, what kind of company just exploits their weakest customers like that? 🤑 Thousands of dollars in fees are a lot to burden on anyone, let alone someone who's already struggling financially. And the bank's response is just "you should've been more responsible"? That's not how banking works, it's supposed to help people! 💸 I'm so mad that consumer groups and lawmakers are speaking out against this, it's about time someone held CBA accountable. What do you guys think? Should there be stricter regulations on banks like this one? 🤔
 
can't believe this dude comelli is just raking it in while his own customers are getting shafted 🤑🤬, like what kind of bank runs a policy that's basically designed to exploit people who can't afford to fight back? and yeah the 2k fee thing is wild, i mean come on, if they're gonna do this to someone, at least have the decency to not process their complaint till after they've paid it all 🙄, comelli needs to get his priorities straight, profits ain't everything 💸
 
😡🤑 CBA's greed is out of control! They're charging poor people exorbitant fees and then pretending they didn't do anything wrong when they get caught. Not cool, mate 🙅‍♂️
 
OMG you guys, this is literally so wrong! 🤯 I'm all about living a mindful life, but when it comes to big banks like CBA, it's all about exploiting people for profit 💸. I mean, what kind of company says it's okay to charge thousands of dollars in fees to customers who are already struggling? It's just not right.

I've been following this story and I'm still trying to wrap my head around how a bank can be so heartless. The fact that they're not repaying these fees is just a huge slap in the face to their vulnerable customers 🤕. And what really gets me is that they're basically saying it's the customer's fault for not being more financially responsible... like, come on! 💁‍♀️

We need to hold companies like CBA accountable for their actions and make sure they prioritize people over profits. I'm all about supporting businesses that care about their customers, you know? 🛍️ So let's keep spreading the word and making some noise around this issue 😊. It's time for change! 💪
 
omg this is literally disgusting 🤯 the idea that a major bank like CBA can just keep exploiting their vulnerable customers is just mind-blowing... i mean what kind of system allows this to happen? it's not just about Matt Comelli, it's about the entire culture at CBA where profits are seen as more important than people's lives. and don't even get me started on the customers who have already been left with thousands of dollars in fees... those poor guys deserve so much better 💔
 
I'm so done with banks like CBA putting profits over people 🤯! Matt Comelli is literally banking on greed, exploiting those who can't afford to fight back 💸. I mean, what kind of bank tells a customer they have to pay $2k in fees just to get their complaint heard? 🤑 That's not banking, that's bullying. The fact that CBA thinks customers struggling financially should be more responsible with their finances is just laughable 😂. It's all about the bottom line for them, not about helping people out of a tough spot.

Comelli needs to own up to his bank's mistakes and start putting customers first 💪. The public is watching, and it won't take long for CBA's reputation to go down in flames 🔥. Until then, I'll just be over here, calling out banks like CBA for their shady dealings 👀.
 
I'm still trying to wrap my head around this one 😳. I mean, how can a bank just exploit its customers like that? They're already struggling financially, and then hit them with these outrageous fees 🤯. And the fact that they only reverse those fees after a complaint is just crazy 🚫. I'm not surprised though, I've been hearing about this kind of thing for years... remember when Lehman Brothers went down in 2008? It was all about greed and no regard for people's lives 💸.

And now, it seems like some banks are still following that same playbook 📊. Matt Comelli needs to take responsibility for his actions and actually do something to help these customers out 🤝. Not just pay lip service to "customer welfare" while still raking in the profits 💸. It's time for a change, if you ask me 🕰️.
 
I'm still thinking about this, guys... I mean, what even is the point of having a bank if they're just gonna keep taking advantage of people when they need it most? 🤑💸 I remember back in 2022, CBA did that thing where they increased their fees for low-income customers. It was all over the news and people were getting so angry... but did anything change? Nope.

And now this new video comes out and it's like, wow. $2k in fees before someone even files a complaint? That's just crazy. I'm not surprised though. Comelli's been in charge for years and he's got that whole " profits over people" thing down pat 🤷‍♂️.

I was thinking, what would happen if CBA started repaying these fees to vulnerable customers? Would it affect their bottom line at all? I don't think so... they'd just find another way to make up for it. It's like, a vicious cycle of greed and exploitation.

And what really gets me is that lawmakers are still trying to figure out how to hold the CBA accountable. Like, come on guys! We've been talking about this for years and nothing changes 🙄. Maybe it's time we start holding these big banks responsible for their actions...
 
man this is so messed up 🤯 a CEO should be ashamed of himself putting his job at risk over people's hard earned cash 🤑 thousands of ppl struggling already gotta deal w/ fees being reversed like that's not just unfair it's exploitative 😡 and yeah he's basically banking on greed 💸 CBA needs to step up its game and stop prioritizing profits over people 💯
 
🤑💸 CBA's move is a total cash grab! Who do they think they're playing games with? 😡 Thousands of people getting bashed financially because they can't afford to fight back... Not cool, Matt 🚫
 
🤯 omg, this is so wrong!! 🚫 like, what kind of bank does that? where's their humanity? 🤔 i get it, comelli wants those extra dolla dolla bills 💸 but at what cost? thousands of ppl are gonna suffer big time 😩 and the worst part is, they're just exploiting the most vulnerable customers 🙅‍♀️. i'm not surprised though, this bank's been making waves for the wrong reasons lately 🔥. they should be ashamed of themselves. 💔 can't believe comelli would put profits over ppl like that 👎
 
🙄 so not surprised by this, tbh... like, have you seen the way some ppl manage their finances? 🤑 but seriously, cant they just be a bit more considerate with their fees? i mean, those people are struggling already, do they really need to be charged an arm and a leg just to try and make ends meet? 🤷‍♀️ also, gotta ask, what's next for CBA? gonna start charging ppl for breathing? 😂
 
🙄 I mean, come on! Can't believe the CBA is trying to spin this as if it's not their fault that some of their customers are getting taken advantage of 🤑. Like, yeah sure, maybe the customers weren't financially responsible, but that's not the bank's job, right? It's up to them to find ways to help struggling customers out, not just take advantage of them and then pretend like it's no big deal when they get caught 🤦‍♂️.

And what really gets me is how they're trying to blame those customers for being "irresponsible" with their finances. That's just unfair 😒. The bank should be taking responsibility for its own policies, not shuffling the blame around to the people who are getting taken advantage of 🚫.

Anyway, I'm kinda glad that this is out in the open now, so we can all keep an eye on what the CBA is up to 💡. And fingers crossed they'll finally start doing something about it...
 
ugh, this is soooo messed up 🤯... like i'm a total format freak and all, but can't they just follow some basic decency rules? the idea that a bank would intentionally rip off their most vulnerable customers is just, like, totally unacceptable 😒... and the fact that they're trying to shift the blame onto those customers who are struggling financially is just ridiculous 🙄... i mean, come on, cba, put your profits in perspective 💸... these people are already struggling to make ends meet, the last thing they need is more financial stress courtesy of a bank 🤕... and what really gets me is that they're not even trying to hide it 🚫... like, it's right there in black and white - "banking on greed" indeed 😳
 
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