Meta's WhatsApp messaging app is cracking down on AI chatbots, forcing two major players to leave the platform. The changes to the app's terms of service come into effect on January 15th, 2026, and prohibit using it to distribute AI chatbots not made by Meta.
ChatGPT and Microsoft's Copilot are among those departing, citing the new restrictions. However, both companies have stated that users can link their accounts to WhatsApp to ensure their chat history carries over until the new terms take effect. Notably, Copilot users won't have this option available.
The move aims to prevent Meta's rivals from using its platform to reach customers with AI-powered chatbots. According to an anonymous Meta spokesperson, the primary goal of the WhatsApp Business API is to provide customer support and send relevant updates for businesses building experiences on the app.
As a result, other third-party AI chatbot companies, including Perplexity, are likely to follow suit and announce their departures from WhatsApp in the coming weeks. This leaves Meta AI as the only option available starting January 15th.
ChatGPT and Microsoft's Copilot are among those departing, citing the new restrictions. However, both companies have stated that users can link their accounts to WhatsApp to ensure their chat history carries over until the new terms take effect. Notably, Copilot users won't have this option available.
The move aims to prevent Meta's rivals from using its platform to reach customers with AI-powered chatbots. According to an anonymous Meta spokesperson, the primary goal of the WhatsApp Business API is to provide customer support and send relevant updates for businesses building experiences on the app.
As a result, other third-party AI chatbot companies, including Perplexity, are likely to follow suit and announce their departures from WhatsApp in the coming weeks. This leaves Meta AI as the only option available starting January 15th.