E.ON's Energy Bill Debacle Exposes Corporate Greed and Incompetence
A bereaved 26-year-old woman has been left reeling after E.ON cancelled her £13,000 energy bill, but still owes her £3,360. Her mother had passed away from cancer in 2015, and her aunt, who adopted her, also died of the same disease in 2024.
After discovering that her aunt's account was being riddled with inflated bills, she took control of the account and set up a new one in her name. E.ON installed a smart meter, which provided accurate readings, leaving an initial credit balance of £6,000. However, instead of allowing her to cash out, the company transferred the credit to her new account.
Fast forward to 2024, when after her aunt's death, E.ON deducted £3,360 from the remaining credit for energy used since early 2022. This was followed by a bill of £12,960 in her late mother's name, which she contested and eventually had cancelled by the Energy Ombudsman.
However, despite resolving the initial error, E.ON has failed to repay the £3,360 deduction, leaving the young woman struggling with massive energy bills. The company claims that the initial credit balance was based on incorrect estimated readings, while also billing her for an outstanding balance outside the back-billing deadline.
The case highlights a catalogue of blunders and incompetence from E.ON, which seems to be prioritizing profits over customer welfare. With estimates suggesting that she should only be paying around £150 per month in energy costs, the £3,360 arrears appear excessively high.
In response to her questions, E.ON has claimed that its new smart meter was malfunctioning and that undercharging had occurred, resulting in the unexpected debt. However, it is unclear if this explanation holds water.
The young woman's case raises serious concerns about energy companies' ability to manage customer accounts and provide accurate billing. As she considers taking her case to Citizens Advice, one thing is clear: E.ON's actions have been appalling and unacceptable, particularly when dealing with a bereaved customer.
A bereaved 26-year-old woman has been left reeling after E.ON cancelled her £13,000 energy bill, but still owes her £3,360. Her mother had passed away from cancer in 2015, and her aunt, who adopted her, also died of the same disease in 2024.
After discovering that her aunt's account was being riddled with inflated bills, she took control of the account and set up a new one in her name. E.ON installed a smart meter, which provided accurate readings, leaving an initial credit balance of £6,000. However, instead of allowing her to cash out, the company transferred the credit to her new account.
Fast forward to 2024, when after her aunt's death, E.ON deducted £3,360 from the remaining credit for energy used since early 2022. This was followed by a bill of £12,960 in her late mother's name, which she contested and eventually had cancelled by the Energy Ombudsman.
However, despite resolving the initial error, E.ON has failed to repay the £3,360 deduction, leaving the young woman struggling with massive energy bills. The company claims that the initial credit balance was based on incorrect estimated readings, while also billing her for an outstanding balance outside the back-billing deadline.
The case highlights a catalogue of blunders and incompetence from E.ON, which seems to be prioritizing profits over customer welfare. With estimates suggesting that she should only be paying around £150 per month in energy costs, the £3,360 arrears appear excessively high.
In response to her questions, E.ON has claimed that its new smart meter was malfunctioning and that undercharging had occurred, resulting in the unexpected debt. However, it is unclear if this explanation holds water.
The young woman's case raises serious concerns about energy companies' ability to manage customer accounts and provide accurate billing. As she considers taking her case to Citizens Advice, one thing is clear: E.ON's actions have been appalling and unacceptable, particularly when dealing with a bereaved customer.
can't believe how messed up e.on is with this young woman's account 
£13k cancelled but still owes her £3k? that's just not right 
they're basically taking advantage of someone who's already been through hell losing two family members to cancer 
and now they're making it even harder for her by not paying back the correct amount 
smart meters are supposed to make things easier, not more complicated 
their smart meter was supposed to make things easier not worse 
they're raking in the profits while leaving her with massive energy bills 
I drew a little diagram to show how much eon owes her 
I'm so done with these energy companies they just don't care about their customers 
and then to find out that E.ON has been screwing them over even after everything was sorted out... £3,360 arrears on top of £13,000 cancelled bill? it's just not right. i remember when my grandma used to pay her electricity bill in cash every month... at least she knew exactly how much she was paying for 
Ugh this E.ON scandal is just wild! I mean, £3,360 arrears? That's crazy talk! The girl's aunt passed away twice 
.
and to make matters worse, they're blaming the smart meter for all this mess 
newsflash: it's not the tech that's the problem, it's the company's lack of care 
gotta do something about these energy giants' greed 
. The fact that they're claiming the smart meter was malfunctioning is just a cop-out 
. E.ON needs to step up their game and start putting customer welfare first 
.
. what's next, are they going to make her pay for their own mistake?!?! 
this is just mental how can they keep saying the smart meter was malfunctioning yet undercharging happened? 
she should get justice for her aunt's death and all the financial stress they've caused her 
i don't know what to think anymore, are they trying to make more money off this poor girl? 
and that the poor girl doesn't have to go through too much more stress. It's just not right, especially when she's already dealing with grief 
I mean, come on E.ON, seriously? You're more interested in making bank off this poor girl than actually fixing the issue at hand? Cancelling her energy bill but still owing her thousands? 
. The fact is, they messed up and now this girl is left with massive energy bills and no way to pay them off. It's just basic customer service 101: fix the problem, not just blame it on someone else or create more problems 
. The smart meter was just an excuse to cover their own backside, sounds like corporate greed to me 
. This is what happens when you put profits over people, it's just not right 
#EONscandal #EnergyCompanyShame #FairnessForAll